• Participation in a group exercise class may be restricted at the discretion of Crescent City Pilates LLC
  • Clients who arrive more than 15 minutes after the start of a scheduled class will not be permitted to enter, but will be responsible for the full fee for the scheduled class
  • Private sessions are forfeited 15 minutes after their scheduled start time if the client has not arrived or contacted the instructor. The client is responsible for the full fee for a forfeited session.
  • 24 hour notice must be given when canceling a scheduled class or session. If a scheduled class or session is not cancelled 24 hours in advance, the client is responsible for 100% of the cost of the service.
  • A pattern of repeated cancellations may result in restrictions on future scheduling.
  • Payments are due at the time of service.
  • Packages begin on the date of purchase, and expire one year from the date of purchase. Unpaid sessions dated before the purchase date will not be applied to the package unless specified otherwise.
  • All sales are final, and there are no refunds for paid services.
  • While in the studio, cell phones should be off or set to vibrate, and their use limited to the client waiting area.
  • If a client sustains an injury, they must consult their physician before participating in any exercise program, and may invite their physician to contact Crescent City Pilates with any questions or concerns.